Legal

Terms of Service

The rules of engagement for our shared stage

Last updated October 8, 2026

Version 2026-10-08.1

RoleCall Terms of Service

Effective Date: April 29, 2026 Last Updated: April 29, 2026

Welcome to RoleCall ("RoleCall," "we," "us," or "our"), operated by RoleCall Studios LLC. These Terms of Service ("Terms") are a legally binding agreement between you and RoleCall Studios LLC governing your use of the RoleCall platform at rolecallstudios.com (the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

ARBITRATION NOTICE: Except for certain disputes described in Section 14, you agree that disputes arising under these Terms will be resolved by binding individual arbitration. You and RoleCall each waive the right to a trial by jury or to participate in any class action. You may opt out of arbitration within 30 days of creating your account (see Section 14.8).

AI DISCLOSURE (SB 243 Compliance): RoleCall is an AI-powered platform. All characters on RoleCall are AI-generated fiction. You are interacting with artificial intelligence, not real people. No AI-generated response should be interpreted as coming from a human being.

EARLY ACCESS NOTICE: RoleCall is in active development. Features may be added, changed, or removed. Service interruptions may occur. No uptime guarantees are provided.

RoleCall is an interactive fiction SaaS — a character studio and scene engine for writing alongside AI. Because the Service integrates with third-party AI providers (BYOK) and bundled in-house models through our partner NanoGPT, outputs can include content unsuitable for minors. You must be at least 18 years old to use this Service.

1. Definitions

1.1. "Service" means the RoleCall website at rolecallstudios.com, its API, applications, and all related services.

1.2. "User," "you," "your" means any individual who accesses or uses the Service.

1.3. "Content" or "User Content" means any material you upload, create, or manage through the Service, including character cards, lorebooks, presets, personas, and prompts.

1.4. "BYOK" (Bring Your Own Key) means the functionality allowing you to connect your own third-party AI provider API keys to the Service.

1.5. "Recovery Phrase" means the 12-word BIP39 mnemonic phrase used to derive your encryption key for chat data.

1.6. "Materials" means the visual interfaces, graphics, design, code, software, and all other elements of the Service provided by RoleCall. Materials does not include User Content.

1.7. "Library" means your personal collection of Content within the Service.

1.8. "Fork" means a copy of published content, created through a forking feature, which preserves attribution to the original creator.

2. Eligibility

2.1. You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is higher, to use the Service.

2.2. By creating an account, you represent and warrant that you meet this age requirement. Providing false information about your age is a violation of these Terms and grounds for immediate account termination.

2.3. You represent that you have not previously been banned or removed from the Service.

2.4. You represent that your use of the Service complies with all applicable laws in your jurisdiction.

2.5. Minors are strictly prohibited from using RoleCall under any circumstances.

3. Account Registration and Security

3.1. Account Creation. To access the Service, you must create an account. You agree to provide accurate information during registration and keep it up to date.

3.2. One Account Per Person. You may not create or maintain multiple accounts. Discovery of duplicate accounts may result in termination of all associated accounts.

3.3. No Account Sharing. Your account is personal to you. You may not share login credentials. You are responsible for all activity under your account.

3.4. Security. You are responsible for maintaining the confidentiality of your account credentials and Recovery Phrase. Notify us immediately at boxoffice@rolecallstudios.com if you suspect unauthorized access.

3.5. Account Deletion. To delete your account, email boxoffice@rolecallstudios.com. Upon request, we will delete your account and associated data, subject to the following:

Encrypted chat data will be permanently deleted. Since we cannot read encrypted data, we cannot provide exports after deletion.
Forks of your content already created by other users remain in their libraries with attribution anonymized to "Deleted User."
Group chat messages will be anonymized to preserve conversation continuity.
Data required to be retained by law will be retained as required.

4. Description of Service

4.1. RoleCall is an AI-powered interactive fiction SaaS — a character studio and scene engine for writing alongside AI. The Service provides:

Access to AI models for interactive fiction and collaborative storytelling
Tools for creating and managing characters, presets, lorebooks, personas, and prompts
A personal Library for organizing your content
BYOK (Bring Your Own Key) support for connecting third-party AI providers
End-to-end encrypted scene storage using your Recovery Phrase
Group sessions for collaborative storytelling
A forking system for building on content you've collected

4.2. RoleCall is a private scene engine for writing and interacting with character-driven fiction. Content creation and public sharing are available through our companion platform, Plotlight Studios, at plotlightstudios.com.

4.3. RoleCall is in active development. Features listed above may not all be available at any given time. We reserve the right to modify, suspend, or discontinue any aspect of the Service without prior notice.

4.4. Third-Party AI Models. RoleCall is an independent interface and tooling layer built on top of third-party AI models. AI outputs are generated by third-party providers (including through any provider keys you supply via BYOK); RoleCall does not own, operate, train, or control those models, and AI outputs may be inaccurate or unreliable. Model and provider names referenced in the Service or its marketing (including Anthropic and Claude, OpenAI, Google and Gemini, xAI, NanoGPT, and OpenRouter) are trademarks of their respective owners. RoleCall is not affiliated with, endorsed by, or sponsored by these providers.

5. Payment Terms

5.1. Subscription. Access to RoleCall requires an active subscription. Subscription plans, pricing, and included features are described on our pricing page.

5.2. Billing. Subscriptions are billed on a recurring basis (monthly or annually, depending on your plan). By subscribing, you authorize us to charge your payment method at the start of each billing period.

5.3. Payment Processing. Payments are processed by third-party payment providers. We do not store credit card numbers or full payment details on our servers. We retain transaction records (amount, date, subscription status) for accounting purposes.

5.4. Cancellation. You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the paid period.

5.5. Refunds.

5.5.1. Eligibility. You may request a full refund of your current billing period if you have used less than 5% of the tokens included in your current period at the time of the request. Token usage at or above this threshold makes your subscription non-refundable for that period. Cancelling your subscription before requesting a refund does not extend this threshold; eligibility is determined at the moment the request is submitted.

5.5.2. Eligible subscriptions. Refund requests are accepted for active subscriptions and for subscriptions that have been cancelled but remain within their paid billing period. Once a billing period ends, that period is no longer refundable.

5.5.3. How to request. Submit refund requests through the in-app refund tool in your Settings. You will be asked to select a reason category (Accident, Changed my mind, Service issue, Billing dispute, or Other) and may provide additional detail. Only one refund request may be open at a time per account; submit a new request only after a previous request has been resolved.

5.5.4. Review and processing. Refunds are reviewed manually by our billing team. We aim to respond within five (5) business days. Approved refunds are issued to the original payment method through our payment processor; the time for funds to appear depends on your bank or card issuer and is outside our control. Denied requests will include a brief reason. We reserve the right to deny refund requests that show evidence of abuse, including patterns of repeated request-and-cancel behavior.

5.5.5. What is refunded. A refund returns the amount paid for the current billing period. Refunds reset your subscription to your prior tier (or to the free tier if you had no prior subscription) and zero out the tokens included in the refunded period. Tokens that have already been consumed are not restored to anyone — they reflect AI usage that has already been paid for and delivered.

5.5.6. What is NOT refundable. The following are not eligible for refund:

Subscriptions where 5% or more of period tokens have been used
Past billing periods that have already ended
Charges paid to third-party AI providers through BYOK, which are billed and refunded directly by those providers and are outside RoleCall's control
Token top-ups or one-time purchases consumed at the time of purchase
Subscriptions terminated for violations of these Terms (see Section 15.2)

5.5.7. Rate limits. To prevent abuse, refund requests are limited to three (3) submissions per account per twenty-four (24) hour period.

5.5.8. Disputes. If you believe a refund was wrongfully denied, contact boxoffice@rolecallstudios.com with your request ID. We will re-review the denial.

5.6. Price Changes. We may change subscription prices. We will give you notice before a change applies to you, and a price change never takes effect mid billing period. It applies from the start of your next billing period, so you can cancel before you are charged the new price.

6. Prohibited Content and Conduct

6.1. Zero Tolerance

The following results in immediate permanent account termination. Where required by law, we will report violations to the appropriate authorities.

6.1.1. Child Sexual Abuse Material (CSAM). Any sexual, romantic, or suggestive content involving minors — real, fictional, or AI-generated — regardless of the privacy of the content. This applies to all content on the platform, including private libraries and encrypted chat sessions. While we cannot read encrypted chat data, any CSAM discovered through reporting, investigation, or other means will result in immediate termination and reporting to NCMEC and law enforcement. Zero tolerance. No appeals.

6.1.2. Photorealistic Sexual Imagery of Minors. Any AI-generated or manipulated photorealistic imagery depicting minors in sexual situations.

6.2. Prohibited Conduct

By using the Service, you agree not to:

Use the Service for any illegal purpose
Harass, threaten, bully, stalk, or otherwise harm any other user
Use automated tools (bots, scrapers, crawlers) to access the Service except as expressly permitted
Interfere with security features, reverse engineer, or attempt to discover source code
Upload viruses, malware, or other malicious code
Create multiple accounts to circumvent restrictions or bans
Sell, transfer, or resell access to the Service or your account
Abuse third-party AI provider services through the BYOK feature in ways that violate those providers' terms
Attempt to decrypt, access, or tamper with other users' encrypted data
Use the Service to generate content that violates applicable law
Attempt any of the above or assist others in doing so

6.3. Content Moderation

Due to end-to-end encryption, we cannot read or monitor the content of your private chat sessions. We do not perform surveillance of encrypted communications. However, we may take action on content in your Library or account based on reports from other users, law enforcement requests, or other information that comes to our attention.

6.4. Reporting

To report abuse or violations, use the in-platform reporting system or email boxoffice@rolecallstudios.com.

6.5. Image Generation

The image generation feature may be used only to create original, non-explicit artwork. You may not use image generation to generate, request, or attempt to generate: NSFW, explicit, sexually suggestive, or pornographic imagery; sexual content involving minors or anyone depicted as a minor; sexual or intimate imagery of real, identifiable people; depictions of non-consensual acts or sexual violence; or imagery that promotes violence, self-harm, or other illegal activity.

Realism is permitted as an artistic style, in a painterly or illustrated form. Photorealism is not permitted: the result must read as artwork rather than as a photograph, and you may not present generated artwork as a photograph. Generated images must not depict a real, identifiable person. If an image appears to depict a real person, or we reasonably believe it may, we will remove it and warn the account.

Image generation requests are screened by automated content moderation, and generated images may be reviewed if reported or flagged. See our Acceptable Use Policy for full details.

7. User Content and Intellectual Property

7.1. Your Ownership

You retain full ownership of all Content you create and upload to RoleCall. We do not claim ownership of your characters, lorebooks, presets, personas, prompts, stories, or any other creative work.

7.2. License to RoleCall

By uploading Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, and process your Content as necessary to operate the Service. This license is limited to the technical operations required to provide the Service to you.

This license is revocable: deleting your Content ends this license, subject to Section 3.5.

7.3. Forking

Content you have forked from other platforms or services may be subject to those platforms' terms of use. You are responsible for ensuring you have the right to use forked content.

7.4. Content Representations

By uploading Content, you represent that:

You are the creator or have the necessary rights and permissions to use it.
Your Content does not infringe any third-party rights.
Your Content does not violate applicable law.

7.5. AI Output Disclaimer

AI responses on RoleCall are produced by third-party AI models. AI output may be inaccurate, biased, inappropriate, or offensive. AI-generated content:

Does not represent the views, opinions, or endorsement of RoleCall
Should not be relied upon as factual information
Does not constitute professional, legal, medical, financial, or therapeutic advice
Is generated by statistical models and may produce harmful or nonsensical output

You use AI features at your own risk and discretion.

8. Chat Data and Encryption

8.1. End-to-End Encryption

Your chat messages are encrypted using AES-256-GCM encryption. The encryption key is derived from your 12-word Recovery Phrase using the BIP39 standard. This means:

Messages are encrypted on your device before being sent to our servers.
We store only encrypted data. We cannot read your chat content.
Only you can decrypt your messages using your Recovery Phrase.

8.2. What Is NOT End-to-End Encrypted

The following data is stored server-side and is not protected by your Recovery Phrase:

Chat summaries are stored in a form accessible to the server to enable AI context features.
Group chat messages are not end-to-end encrypted. Messages are obfuscated in transit and storage but should not be considered private in the same way as one-on-one chat sessions.
Metadata such as timestamps, character IDs, and chat session IDs.

8.3. API Key Encryption

If you save a third-party API key through BYOK, it is encrypted at rest using a key derived from your Recovery Phrase. We cannot decrypt your stored API keys without your Recovery Phrase.

8.4. Recovery Phrase Responsibility

Your Recovery Phrase is shown to you once during setup. You are responsible for storing it securely.

We cannot recover your Recovery Phrase if you lose it. This is by design.
If you lose your Recovery Phrase, your encrypted chat history and saved API keys cannot be recovered by anyone.
You can generate a new Recovery Phrase and continue using the Service, but you will start with fresh chat history.
Losing your Recovery Phrase does not affect your account, characters, library content, or other non-encrypted data.

9. Bring Your Own Key (BYOK)

9.1. RoleCall allows you to connect third-party AI provider API keys (e.g., OpenAI, Anthropic, Google, and others) to use with the Service.

9.2. Third-Party Terms Apply. When you use BYOK, your interactions with third-party AI providers are governed by those providers' terms of service and privacy policies. Data sent to providers (including message content) is subject to their data handling practices. RoleCall is not responsible for how third-party providers process your data.

9.3. Your Responsibility. You are solely responsible for:

Any charges incurred on your third-party API keys
Compliance with your provider's terms of service
The security of your API keys

9.4. No Warranty. RoleCall provides no warranty regarding BYOK availability, functionality, or compatibility with any specific provider.

10. Copyright and DMCA

10.1. RoleCall respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. 512).

10.2. DMCA Notifications. If you believe content on the Service infringes your copyright, send a written notification to our designated agent at boxoffice@rolecallstudios.com with the subject line "DMCA Notification." Your notice must include:

A description of the copyrighted work you claim has been infringed
A description of where the allegedly infringing material is located on the Service
Your contact information (name, address, email, phone number)
A statement that you have a good faith belief the use is unauthorized
A statement under penalty of perjury that your notice is accurate and you are authorized to act on behalf of the copyright owner
Your physical or electronic signature

10.3. Counter-Notifications. If you believe your content was wrongfully removed, you may submit a counter-notification including your signature, identification of the removed material, a statement under penalty of perjury that removal was in error, and your consent to jurisdiction.

10.4. Repeat Infringers. Accounts with two or more valid DMCA strikes may be permanently terminated.

11. Platform Intellectual Property

11.1. The Service and all Materials are owned by RoleCall Studios LLC or our licensors and are protected by intellectual property laws.

11.2. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes in accordance with these Terms.

11.3. You may not copy, modify, distribute, sell, or create derivative works based on the Materials without our prior written consent.

12. Disclaimers and Limitation of Liability

12.1. "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

12.2. Early Access

RoleCall is in active development. The Service may contain bugs, errors, and other problems. Features may change or be removed. We do not guarantee uptime, availability, or that the Service will meet your needs.

12.3. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROLECALL STUDIOS LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING LOSS OF DATA, PROFITS, OR GOODWILL.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) OR (B) THE AMOUNTS PAID BY YOU TO ROLECALL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12.4. Essential Basis

The limitations in this section are an essential part of the agreement between you and RoleCall Studios LLC. They apply even if any limited remedy fails of its essential purpose. Each limitation is severable and independent.

13. Dispute Resolution and Arbitration

13.1. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law provisions.

13.2. Binding Arbitration

Except as described in Section 13.3, you and RoleCall agree that all disputes arising under these Terms or relating to the Service will be resolved by binding individual arbitration under the Commercial Dispute Resolution Procedures of the American Arbitration Association ("AAA"). AAA Rules are available at www.adr.org.

YOU AND ROLECALL EACH WAIVE THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

13.3. Exceptions

Either party may: (a) bring an individual action in small claims court; (b) pursue enforcement through applicable government agencies; (c) seek injunctive relief in court; or (d) file suit to address intellectual property infringement.

13.4. Pre-Arbitration Notice

Before initiating arbitration, you must send a written notice to boxoffice@rolecallstudios.com describing the dispute and the relief sought. Both parties will attempt to resolve the dispute in good faith for at least 30 days before commencing arbitration.

13.5. Class Action Waiver

YOU AND ROLECALL AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

13.6. Jury Trial Waiver

YOU AND ROLECALL WAIVE ANY RIGHT TO A JURY TRIAL.

13.7. Costs

If your claim is for $10,000 or less, RoleCall Studios LLC will reimburse your AAA filing fee if the arbitrator finds in your favor. Each party bears its own attorneys' fees unless the arbitrator awards fees to the prevailing party under applicable law.

13.8. Opt-Out

You may opt out of this arbitration agreement by sending written notice to boxoffice@rolecallstudios.com within 30 days of creating your account. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in the judicial district of New Jersey.

13.9. Changes to Arbitration Provision

If we make a substantive change to this arbitration provision, you may reject the change by notifying us in writing within 30 days. If you reject the change, the prior version of this arbitration provision will continue to apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless RoleCall Studios LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights, including AI provider terms of service
Content you upload, create, or share through the Service
Your use of BYOK features and third-party API keys

We may, at our expense, assume exclusive defense of any matter subject to indemnification by you, and you agree to cooperate with that defense.

15. Account Termination

15.1. Termination by You

To close your account, email boxoffice@rolecallstudios.com. See Section 3.5 for details on what happens to your data.

15.2. Termination by RoleCall

We may suspend or terminate your account at our discretion for violation of these Terms, illegal activity, fraudulent or abusive behavior, failure to pay subscription fees, or any other reason.

We aim to be proportionate. Whether a violation leads to a warning, a temporary suspension, or permanent termination is our judgment, and we weigh how serious it is, whether it looks deliberate, whether it is a first occurrence or part of a pattern, and whether a real person was targeted or harmed. Most issues start with a warning. Our Acceptable Use Policy describes typical outcomes.

For CSAM violations, termination is immediate and permanent with no possibility of appeal.

15.3. Effect of Termination

Upon termination: (a) your license to use the Service ends immediately; (b) you lose access to your account and encrypted data; (c) we have no obligation to retain your data except as required by law or described in Section 3.5.

15.4. Survival

Sections 7 (Content and IP), 11 (Platform IP), 12 (Disclaimers and Liability), 13 (Dispute Resolution), 14 (Indemnification), and 16 (General Provisions) survive termination.

16. General Provisions

16.1. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, DMCA Policy, and Usage Guidelines, constitute the entire agreement between you and RoleCall Studios LLC regarding the RoleCall Service. They supersede all prior agreements, understandings, and communications.

16.2. Severability

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

16.3. No Waiver

Our failure to enforce any provision does not waive our right to enforce that provision or any other provision in the future.

16.4. Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. RoleCall Studios LLC may assign its rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, without your consent.

16.5. Force Majeure

RoleCall Studios LLC is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to: natural disasters, acts of government, internet or infrastructure outages, failures of third-party services, pandemics, war, terrorism, labor disputes, or power failures.

16.6. Electronic Communications Consent

By using the Service, you consent to receiving electronic communications from us. You agree that electronic communications satisfy any legal requirement that communications be in writing.

16.7. Feedback

If you provide suggestions, ideas, or other feedback about the Service ("Feedback"), you grant RoleCall Studios LLC an unrestricted, perpetual, irrevocable, non-exclusive, royalty-free license to use that Feedback for any purpose, including improving the Service.

16.8. International Use

The Service is available internationally. You are responsible for compliance with local laws in your jurisdiction.

16.9. EU Consumer Protection

If you are a consumer in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

16.10. Notice to California Residents

Under California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at +1-800-952-5210.

17. Changes to These Terms

17.1. We may update these Terms from time to time. When we do, we will post the updated Terms and update the effective date at the top of this document. We will give notice of significant changes before they take effect. We choose how that notice is given, which may include in-app notice, our Discord, or email.

17.2. Changes take effect when posted, unless we state a later effective date.

17.3. Continued use of the Service after updated Terms take effect constitutes acceptance. If you do not agree to the updated Terms, stop using the Service.

18. Contact

For questions about these Terms, to report violations, or to request account deletion:

Email: boxoffice@rolecallstudios.com

End of Terms of Service